Resources

Glossary

Our glossary is your guide to exploring technology terms and definitions.

Application Marketplace

An application marketplace is an online store where customers can go to find and purchase applications.

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Cloud Service Commerce

Cloud service commerce is the selling of cloud-based software (also called cloud services, Software-as-a-Service applications, and SaaS apps).

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Cloud Services

A cloud service is any resource that is provided, managed, and used via the cloud (Internet), with the most common cloud services being Software-as-a-Service (SaaS), as well as Platform-as-a-Service (PaaS), and Infrastructure-as-a- Service (IaaS).

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Digital Ecosystem

A digital ecosystem is a community of developers, providers, and other stakeholders—as well as the software and services that they offer—that enhance the value of a digital platform. Ecosystems are powered by APIs and should provide seamless interoperability between the platform, software, and end-user device.

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Digital Platforms

Digital platforms are technologies that aggregate solutions and users around particular use cases. For example, Airbnb brings property owners and people who are looking to rent a room together with technology that offers an easy way to market, search for, reserve, and pay for rooms.

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Digital Supply Chain

A digital supply chain connects every component of your digital offerings, from product development, to pricing, to launch, to marketing and sales, to sales, provisioning, management, and customer support.

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Digital Transformation

Digital transformation is the process by which companies adapt to or create new digital business strategies, products, and services to drive innovation, revenue growth, customer satisfaction, and other benefits.

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Internet of Things

The Internet of Things (IoT) is the network of physical devices—from vehicles and home appliances, to industrial sensors and actuators—and the network connectivity that enables each device to exchange data.

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Reseller Management

Reseller management encompasses all of the technology tools and business processes that an organization needs to manage its indirect sales through third parties. These processes include sales enablement—such as training on different solutions—software provisioning, billing, as well as ongoing license management, customer onboarding, and customer support.

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