Resources

Glossary

Our glossary is your guide to exploring technology terms and definitions.

Application Marketplace

An application marketplace is an online store where customers can go to find and purchase applications.

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B2B SaaS

B2B SaaS stands for business-to-business Software-as-a-Service. It encompasses cloud-based software used by businesses for various tasks, such as a accounting, office productivity, customer relationship management (CRM), and other work-related activities. Companies often subscribe to B2B SaaS solutions and pay on a recurring basis, usually monthly or yearly.

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Cloud Billing Solutions

Cloud billing solutions are tools that are used to bill for cloud-based software and infrastructure. Cloud billing solutions can be deployed either on-premise or in the cloud themselves.

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Cloud Marketplace

A cloud marketplace is a type of application marketplace. It is synonymous with SaaS marketplace. At a cloud marketplace, customers can go to an online storefront to find, purchase, and manage cloud-based applications.

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Cloud Service Commerce

Cloud service commerce is the selling of cloud-based software (also called cloud services, Software-as-a-Service applications, and SaaS apps).

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Cloud Services

A cloud service is any resource that is provided, managed, and used via the cloud (Internet), with the most common cloud services being Software-as-a-Service (SaaS), as well as Platform-as-a-Service (PaaS), and Infrastructure-as-a- Service (IaaS).

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Connected Devices

Connected devices are hardware products that are embedded with sensors and / or chips that allow them to connect to wireless networks and communicate with a central management systems and / or other hardware devices. These products are also often called smart devices or Internet of Things (IoT) devices.

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Developer Ecosystem

A developer ecosystem is a community of developers, providers, and other stakeholders—as well as the software and services that they offer—that enhance the value of a digital platform. Developer ecosystem is synonymous with digital ecosystem. Ecosystems are powered by APIs and should provide seamless interoperability between the platform, software, and end-user device.

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Digital Economy

We define the Digital Economy as the wealth and resources generated through the exchange of digital services and assets. The world is experiencing its impact at a rate and scale like never before. Staying competitive in any industry requires companies to remove the friction in the process of creating, distributing, and monetizing products. From technology companies, retailers, financial institutions and healthcare providers, only the organizations that undergo complete digital transformation will succeed in the Digital Economy.

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Digital Ecosystem

A digital ecosystem is a community of developers, providers, and other stakeholders—as well as the software and services that they offer—that enhance the value of a digital platform. Ecosystems are powered by APIs and should provide seamless interoperability between the platform, software, and end-user device.

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Digital Platforms

Digital platforms are technologies that aggregate solutions and users around particular use cases. For example, Airbnb brings property owners and people who are looking to rent a room together with technology that offers an easy way to market, search for, reserve, and pay for rooms.

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Digital Supply Chain

A digital supply chain connects every component of your digital offerings, from product development, to pricing, to launch, to marketing and sales, to sales, provisioning, management, and customer support.

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Digital Transformation

Digital transformation is the process by which companies adapt to or create new digital business strategies, products, and services to drive innovation, revenue growth, customer satisfaction, and other benefits.

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Indirect Sales

Indirect sales occur when a third-party sells a product or service instead of the provider itself. There are a variety of indirect sales channels, including affiliates, where a third-party receives a commission on sales; reseller programs, including value-added resellers, which bundle their own value, such as integration expertise, with a product; and systems integrators, which act as consultants for whole solution recommendations and deployments.

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Internet of Things

The Internet of Things (IoT) is the network of physical devices—from vehicles and home appliances, to industrial sensors and actuators—and the network connectivity that enables each device to exchange data.

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IoT Ecosystem

An IoT ecosystem is a type of developer ecosystem that focuses on Internet of Things developers, applications, devices, and customers. In an IoT ecosystem, developers create applications for software solution and / or hardware providers to accelerate innovation and scale distribution, while at the same time generating revenue (for both developers and the solution providers) and delivering enhanced solutions to customers.

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IoT Marketplace

An Internet of Things (IoT) marketplace is a type of application marketplace. At an IoT marketplace, customers can go to an online storefront to find, purchase, and manage applications for their IoT devices. These devices span a wide range of sectors, from consumer—such as smart watches or automobiles—to industrial, which can include manufacturing equipment, to healthcare, and more.

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M2M Platform

An M2M platform—or machine-to-machine platform—is a software solution that unifies and simplifies the management of M2M devices and applications. An M2M platform can have a wide range of features and functionalities, but overall they manage data transmitted by devices, the backend systems that process the data, the provisioning of software updates to devices, and general device lifecycle administration.

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Manufacturing 4.0

Manufacturing 4.0 is a term that describes the proliferation of digital technologies across the manufacturing industry. Some manufacturing 4.0 applications include sensor-enabled hardware that can send status updates over the air to centralized digital platforms that can analyze the data. In another example, manufacturers can deploy new software and services to hardware in the field.

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Microsoft CSP

A Microsoft CSP is a participant in the Microsoft Cloud Solution Provider program. Launched in July 2014, the Microsoft CSP program enables partners to directly manage their entire Microsoft cloud customer lifecycle. Microsoft CSPs utilize dedicated in-product tools to directly provision, manage, and support customer subscriptions.

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Partner Management

Partner management encompasses all of the technology tools and business processes that an organization needs to manage its indirect sales through third parties. It is synonymous with reseller management. These processes include reseller sales enablement—such as training on different solutions—software provisioning, billing, as well as ongoing license management, customer onboarding, and customer support.

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Partner Relationship Management Software

Partner relationship management software helps sales organizations manage indirect sales made through the channel. Partner relationship management software often includes a variety of tools to automate partner management, such as deal registration, training and certification, analytics, and content libraries. Automated billing and provisioning are also key elements of partner relationship management software.

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Recurring Billing

Recurring billing is a periodic payment made on an ongoing basis for a product or service. Also known as subscription billing, recurring billing has emerged to be the preferred billing method for cloud-based software and services.

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Remote IT Support

Remote IT support is a set of tools that allow customer support representatives to connect to a customer’s computer remotely from their consoles through the Internet and troubleshoot issues directly on the remote system. Remote IT support often results in faster resolution times and higher customer satisfaction rates. It can also lower costs by eliminating the need for large call centers or onsite support.

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Reseller Management

Reseller management encompasses all of the technology tools and business processes that an organization needs to manage its indirect sales through third parties. These processes include sales enablement—such as training on different solutions—software provisioning, billing, as well as ongoing license management, customer onboarding, and customer support.

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Reseller Platform

A reseller platform is a solution that enables businesses to streamline the management of their resellers. It is synonymous with partner relationship management software.

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SaaS Marketplace

A SaaS marketplace is a type of application marketplace. At a SaaS marketplace, customers can go to an online storefront to find, purchase, and manage cloud-based SaaS applications.

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Software Vendor

A software vendor is a company that develops and sells software. Most commonly, the term software vendors refers specifically to independent software vendors (ISVs), organizations that create solutions for use by the larger market. In contrast, in-house software, for example, is developed by an organization that uses it for its own purposes and does not make it commercially available.

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Subscription Billing Platform

A subscription billing platform is a type of cloud billing solution [LINK] that is deployed to manage recurring billing for software solutions. There are a wide range of subscription billing platforms that provide a variety of features.

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