Glossary

Cloud Enablement

Cloud enablement consists of software and services that help companies, often small to medium-sized businesses (SMBs), begin to use cloud-based solutions. To do this, cloud enablement solutions help providers sell, onboard, and support a range of cloud-based technologies, such as office productivity suites, accounting software, or customer relationship management (CRM) tools, among many others.

Cloud enablement is a critical factor in customer retention. Customers that have received help in understanding how to use a new cloud-based tool are more likely to begin using that solution and realize the full value for their investment in the product.