AppDirect Blog

Your source for news and views on the trends, technology, and companies that are driving the cloud commerce industry worldwide.

AppDirect Blog

Industry Insights

Five New Year’s Resolutions Every Customer Service Coach Should Make to Improve Team Performance and Customer Experience

In professional sports, when a team consistently loses and just can’t seem to perform well together no matter how many highly paid athletes are hired,...

By Kam Rawal / AppHelp / Jan 10, 2018

Industry Insights

The Top Four MSP Trends That Will Shape 2018

For years, managed service providers (MSPs) have heard the same cry: “adapt to cloud or die.” In 2018, the march to the scaffold will be shorter than ...

By Daniel Saks / AppReseller / Jan 03, 2018

Industry Insights

The Customer Support Experience in 2020

Get ready for video, artificial intelligence, machine learning, and more. Are you thinking about the year 2020 yet? What will the not-so-distant futu...

By Kam Rawal / AppHelp / Nov 22, 2017

News & Updates

AppDirect Addresses Job Site Phishing Scam

We recently learned that an individual has been impersonating members of the AppDirect Human Resources, Recruiting, and Sales teams in a phishing scam...

By AppDirect Recruiting Team / AppDirect / Nov 10, 2017

Customer & Partner Success

Trend Micro Goes the Extra Mile to Protect Cloud Apps

Key Facts App name: Trend MicroIndustry: Data and Cloud SecurityGlobal Headquarters: Tokyo, Japan Cyber attacks against small and medium-sized busin...

By Stuart Cohen / AppDistribution / Nov 08, 2017

Industry Insights

The Race to Develop IoT Strategies that Work

In 1982, students at Carnegie Mellon University created the world’s first connected device by rigging a vending machine to report on its inventory and...

By Gretchen Dukowitz / AppDevices / Nov 02, 2017