AppDirect Blog
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Strategy & Best Practices
Strategy & Best Practices
Moving up the SMB Value Chain with a Winning Bundle Strategy
When it comes to creating attractive SaaS bundles for SMBs, many service providers haven’t yet cracked the code.By Mary Montserrat-Howlett / AppHelp / Jul 28, 2017
Strategy & Best Practices
Driving SaaS Sales: Best Practices for Onboarding
Read more about onboarding best practices that can help you be successful.By Christophe Girault / AppDirect / Jun 08, 2017
Strategy & Best Practices
Driving SaaS Sales: Assisted Sales and Self-Service
Learn about the fundamentals of assisted sales, as well as a user experience audit framework that can help optimize a self-service approach.By Christophe Girault / AppDirect / Feb 08, 2017
Strategy & Best Practices
The Importance of First Impressions: Why Wowing Your Customers the First Time Pays Off in the Long Run
They say first impressions are the most lasting. Within the first 7 seconds of meeting someone, they will have made a solid decision about your trustw...By R. J. Stangle / AppHelp / Jan 18, 2017
Strategy & Best Practices
10 Customer Service Skills Every Employee Needs
Excelling in customer support of any kind requires an entire toolkit of skills. Not only must service agents and technicians know the product inside o...By Stephanie Petry / AppHelp / Dec 21, 2016
Strategy & Best Practices
Driving SaaS Sales: Lead Generation and Bundles
This post explores how to drive buyers to an online marketplace and compel them to make a purchase.By Christophe Girault / AppDirect / Nov 21, 2016