Glossary

IT Helpdesk Solutions

IT helpdesk solutions are software tools that allow organizations to respond to and manage customer support issues. IT helpdesk solutions can be used to support a wide variety of IT devices and software, from laptops, mobile devices, tablets, and peripherals to online backup and data recovery, to connectivity and network troubleshooting, and more.

IT helpdesk solutions can offer a range of features and functionalities, for example remote IT support, or the ability to track customer interactions across phone, email, and chat. IT helpdesk solutions can help lower overall costs by helping to retain customers.