Offer End-User Cloud Support


Offer End-User Cloud Support

Looking to launch or scale your SaaS support operations? AppDirect has the tools, processes and expertise to get you going.

SMBs are demanding software with service- can you deliver?

SMBs are overwhelmed by the variety and complexity of the cloud services available to them- and are looking to their service providers for help. But from developing knowledge bases and technical tools to building partnerships for escalation, a cloud support program can be costly and time consuming to launch.

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SMBs Demand Software with Service

Empower customers through revenue-generating support services

Stay focused on building your core business while we take care of launching and managing cloud enablement and support offerings on your behalf. Offer monetizable migration, onboarding, and live support services to your cloud customers directly through your SaaS marketplace to drive maximum GMV and improve customer adoption.

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Empower Customers Through Revenue-Generating Support Services
Partnering for Cloud Success


Build or buy? Five reasons to outsource cloud support capabilities.

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All the capabilities you need

  • Icons Capabilities 001

    24/7 Remote Support

    24/7/365 Agent availability via phone or chat

    Remote take over capabilities to solve technical issues from anywhere

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  • End to End Solution

    Fully Integrated Into Your Cloud Marketplace

    Users are a click away from experts to help them use and manage their cloud services

    Bundle support with SaaS offerings like Office 365 and G Suite

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  • Analytics Abilities

    Existing Relationships with Dozens of Partners

    Direct access to partner knowledge bases

    Privileged escalation paths

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CSPs elevating their business with AppDirect

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More solutions for CSPs

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    Start Selling Cloud Services

    Differentiate and stimulate usage of wireless & broadband products by attaching SaaS or IaaS.


  • Icons40X40 Csp Accelerate Time To Market

    Modernize Billing

    Launch innovative new products and services without being held back by your legacy billing infrastructure.


  • Streamline Growth

    Launch a Partner Ecosystem

    Differentiate and innovate faster by providing an attractive environment for software developers to build creative solutions that drive more sales.


Launch a scalable cloud commerce program.