Solutions

Offer End-User Cloud Support

Looking to launch or scale your SaaS support operations? AppDirect has the tools, processes and expertise to get you going.

SMBs are demanding software with service- can you deliver?

SMBs are overwhelmed by the variety and complexity of the cloud services available to them- and are looking to their service providers for help. But from developing knowledge bases and technical tools to building partnerships for escalation, a cloud support program can be costly and time consuming to launch.

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Empower customers through revenue-generating support services

Stay focused on building your core business while we take care of launching and managing cloud enablement and support offerings on your behalf. Offer monetizable migration, onboarding, and live support services to your cloud customers directly through your SaaS marketplace to drive maximum GMV and improve customer adoption.

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Empower Customers Through Revenue-Generating Support Services

WHITE PAPER

Build or buy? Five reasons to outsource cloud support capabilities.

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All the capabilities you need

24/7 Remote Support

24/7/365 Agent availability via phone or chat

Remote take over capabilities to solve technical issues from anywhere

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Fully Integrated Into Your Cloud Marketplace

Users are a click away from experts to help them use and manage their cloud services

Bundle support with SaaS offerings like Office 365 and G Suite
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Existing Relationships with Dozens of Partners

Direct access to partner knowledge bases

Privileged escalation paths

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