AppDirect Blog

Your source for news and views on the trends, technology, and companies that are driving the cloud commerce industry worldwide.

AppDirect Blog

Industry Insights

Moving Beyond the Dumb Pipe to Win the Digital Economy

Would you ever buy mobile service from Netflix or PayPal? What about eBay or Amazon? If you’re shaking your head at such a far-fetched idea, you’re in...

By Gretchen Dukowitz / AppMarket / Feb 12, 2018

News & Updates

Canadian Prime Minister Justin Trudeau Visits AppDirect, Talks Growth and Innovation

One of my favorite parts of my job is to welcome visitors to AppDirect’s headquarters in San Francisco and give them a tour. It’s gratifying to not on...

By Dan Saks / AppDirect / Feb 09, 2018

Strategy & Best Practices

Companies Are Ready to Spend Big on G Suite. These Best Practices Can Help You Win Their Business.

Late last year, Spiceworks released a study that shows organizations are getting ready to go on a technology spending spree. IT budgets are going up i...

By Ideas @ AppDirect / AppMarket / Feb 07, 2018

Industry Insights

The Platform Economy Is Here. Here’s How to Become a Major Player

Many of today’s most successful companies share one thing in common: They have no inventory. Airbnb doesn’t own any hotels, Lyft doesn’t own any cars,...

By Dan Saks / AppDirect / Jan 15, 2018

Industry Insights

Five New Year’s Resolutions Every Customer Service Coach Should Make to Improve Team Performance and Customer Experience

In professional sports, when a team consistently loses and just can’t seem to perform well together no matter how many highly paid athletes are hired,...

By Kam Rawal / AppHelp / Jan 10, 2018

Industry Insights

The Top Four MSP Trends That Will Shape 2018

For years, managed service providers (MSPs) have heard the same cry: “adapt to cloud or die.” In 2018, the march to the scaffold will be shorter than ...

By Dan Saks / AppReseller / Jan 03, 2018

Industry Insights

The Customer Support Experience in 2020

Get ready for video, artificial intelligence, machine learning, and more. Are you thinking about the year 2020 yet? What will the not-so-distant futu...

By Kam Rawal / AppHelp / Nov 22, 2017

News & Updates

AppDirect Addresses Job Site Phishing Scam

We recently learned that an individual has been impersonating members of the AppDirect Human Resources, Recruiting, and Sales teams in a phishing scam...

By AppDirect Recruiting Team / AppDirect / Nov 10, 2017

Customer & Partner Success

Trend Micro Goes the Extra Mile to Protect Cloud Apps

Key Facts App name: Trend MicroIndustry: Data and Cloud SecurityGlobal Headquarters: Tokyo, Japan Cyber attacks against small and medium-sized busin...

By Stuart Cohen / AppDistribution / Nov 08, 2017

Industry Insights

The Race to Develop IoT Strategies that Work

In 1982, students at Carnegie Mellon University created the world’s first connected device by rigging a vending machine to report on its inventory and...

By Gretchen Dukowitz / AppDevices / Nov 02, 2017

Customer & Partner Success

GoDaddy Helps SMBs Put Their Digital Stake in the Ground

Key Facts App name: GoDaddyIndustry: Small Business ServicesHeadquarters: Scottsdale, Arizona  Today, a website is considered a must-have for b...

By Stuart Cohen / AppDistribution / Oct 25, 2017

Industry Insights

Reinventing the Customer Support Experience: Why Companies Need to Stop Trying to Control It

As both a customer support executive and a consumer, I tend to view my experiences with brands in my personal life through two lenses. As a consumer, ...

By Kam Rawal / AppHelp / Oct 23, 2017