AppDirect Blog

Strategy & Best Practices

The Next Era of Technology Advising: Turning Trust into Better Business Outcomes

Trusted relationships give technology advisors a starting point for helping customers navigate changing needs—from energy and customer experience to cybersecurity and AI. Leaders from Renodis, Savvy Technologies, and Bluewave share how to expand thoughtfully, build the expertise to deliver, and help customers make better-informed decisions.

By Denise Sarazin / AppDirect / November 3, 2026

Technology Insights

The More Technology We Build, the More Human Guidance Matters

AI is making software easier to build and harder to manage. At Thrive 2026, AppDirect Chairman and CEO Nicolas Desmarais explored why the next era of business technology will depend on connected systems and trusted human guidance. His vision: combine AI’s capabilities with advisors who help businesses choose technology and put it to work.

By Denise Sarazin / AppDirect / October 30, 2026

Strategy & Best Practices

The Next MSP Evolution Is Managing Intelligence, Not Just Infrastructure

AI adoption is opening a new opportunity for MSPs: help customers move from experimentation to secure, useful workflows. Drawing on AppDirect’s Thrive 2026 session, this guide explores how providers can assess readiness, prepare data, set governance, train users, and support AI well beyond deployment.

By Cassandra Travaglini / AppDirect / October 28, 2026

Technology Insights

The Factory Kitchen for AI Agents

What can a Cheesecake Factory kitchen teach us about AI agents? AppDirect SVP of Engineering Mathew Spolin draws a delightful parallel between restaurant recipes, stations, and quality checks—and the system that helps agents carry knowledge from one session to the next. The secret isn’t agents that remember everything; it’s a kitchen that gets better every time.

By Mathew Spolin / AppDirect / October 22, 2026

Technology Insights

Four Weeks to a Single Customer View: How a Lakehouse Architecture Solved an Old Problem for Advisors

Advisors had no single place to see a customer across hardware, software, and connectivity. A small AppDirect engineering team fixed that in four weeks, with no manual coding. Here's how they built it on a Lakehouse architecture, and why a person still approves every customer merge.

By Denise Sarazin / AppDirect / October 19, 2026

Strategy & Best Practices

How an Advisor Locked In Energy Contracts with a Steel Manufacturer Across Four States

See how a trusted technology advisor and Broker Online Exchange (BOX) helped a steel tubing manufacturer secure tailored electricity and natural gas contracts across four states, including a deliberately extended timeline to align with a future solar project. The result: a complex, multi-market energy challenge turned into a coordinated strategy with long-term budget stability.

By Amanda Marquez / AppDirect / October 14, 2026