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PRODUCTS

AppHelp

AppHelp delivers IT helpdesk solutions that help cloud enablement, onboard, and support technology services to improve market share, mitigate churn and increase lifetime value.

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Helping businesses and consumers find, buy and use technology services

Combining best of breed technology with the Human Element at the most critical customer touch points — AppHelp makes it easy for businesses and consumers to get the support they need to find, buy and use software and technology, while helping service providers and technology vendors increase adoption of new products and services through cloud enablement. 

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How we do it

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Innovation

Powered by cutting-edge technology that simplifies technical support... for agents and customers! 

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Excellence

Tenacious about exceeding KPIs… and customer expectations!

Experience Test

Experience

Millions of tech support problems solved… and counting!

Partners we support

We've delivered over 20 million outstanding customer experiences on behalf of our partners

  • Carouselcustomers Virgin
  • Carouselcustomers Telus
  • Carouselcustomers Eastlink
  • Carouselcustomers Windstream
  • Carouselcustomers Cincinnatibell
  • Carouselcustomers Rogers
  • Carouselcustomers Comcast
  • Carouselcustomers Bell
  • Carouselcustomers Videotron
  • Carouselcustomers Panda
  • Carouselcustomers Fairpoint

  • “With this latest virus, the Geek squad couldn’t help and Best Buy told me we’d have to take this computer into their store. No easy feat for old folks! Your team fixed it. I will stay with Windstream! Thank you.”

    Windstream Customer

  • “Dealt with promptly and professionally. Issue resolved very quickly with all relevant issues explained fully to me before continuing on to the next step. All in all, a sterling job.”

    Virgin Media Customer

  • “I think it is of great value to have a trusted company available for my external support requests at my fingertips. The service is hassle free and convenient. The agents I spoke with were professional, friendly and were able to fix the issues I called in for.”

    Telus Customer

  • "Su exceeded my expectations, and I was genuinely impressed. He is very knowledgeable and made the entire migration effortless. It was a pleasure to work with him. He sets an example other technicians, and customer service representatives should strive to achieve."

    Comcast Business Customer

  • "AppDirect's team of technical experts provide customers with excellent service, ensuring fast resolution of user queries. Excellence is at the core of all their customer problem resolution efforts. Additionally, AppDirect has enabled us to maintain excellent levels of service and improve customer experience. Finally, it has allowed us to find new revenue sources with a wide portfolio of new Premium services available in multiple languages and delivering the highest level of support for all users."

    Panda Security Customer

    Whitepaper: 5 Reasons to Outsource Cloud Support vs Building Capabilities In-House

    The explosion of Software as a Service (SaaS) adoption by businesses opens a massive opportunity for cloud resellers to expand their market reach. Cloud helpdesk services providers need to provide IT helpdesk solutions for an ever-expanding line of technology services if they want to differentiate in a highly saturated market. This white paper examines the reason why providing remote IT support is the best option for most cloud providers.

    Download now
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    Learn more about AppHelp by speaking to an expert.

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