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AppDirect Blog

Your source for news and views on the trends, technology, and companies that are driving the digital economy worldwide.

Blog posts by Ideas @ AppDirect

6 Support Channels to Improve Your Customer Service

News & Updates

6 Support Channels to Improve Your Customer Service

The need to provide excellent customer experiences has indisputably never been as important as it is in today’s consumer-driven world. According to B...

By Ideas @ AppDirect / AppHelp / Jun 24, 2020

10 B2B SaaS Companies That Crushed Their Growth Goals

Strategy & Best Practices

10 B2B SaaS Companies That Crushed Their Growth Goals—and How They Did It

SaaS adoption has skyrocketed over the past decade. In 2016, 38 percent of companies used SaaS for at least 80 percent of their software needs...

By Ideas @ AppDirect / AppDirect / Jun 22, 2020

7 Telecom Companies Disrupting the CSP Industry and How You Can Too

Industry Insights

7 Telecom Companies Disrupting the CSP Industry Through Digital Transformation—and How You Can Too

Disruption is now a fact of life for communications service providers (CSPs). In fact, the CSP sector sits near the top of the list of industries faci...

By Ideas @ AppDirect / AppMarket / Jun 10, 2020

Three Ways SaaS Vendors Can Start Monetizing Their Software Ecosystems

Strategy & Best Practices

Three Ways SaaS Vendors Can Start Monetizing Their Software Ecosystems

If you look five years into the future, will your business model be the same as it is today? If you answered no, you’re in good company—76 percent of ...

By Ideas @ AppDirect / AppMarket / Jun 08, 2020

How to Select the Right Marketplace Platform Provider

Strategy & Best Practices

How to Select the Right Marketplace Platform Provider

Few would argue that investing in digital commerce technology is a bad idea, especially now, when a superior digital experience can be a true differen...

By Ideas @ AppDirect / AppMarket / Jun 03, 2020

Acting on the Customer Support Organization of the Future

News & Updates

Acting on the Customer Support Organization of the Future

In our first two installments of this series, we covered how AppHelp mobilized its disaster plan to get its team working from home and the steps AppHe...

By Ideas @ AppDirect / AppHelp / May 13, 2020