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AppDirect Blog

Your source for news and views on the trends, technology, and companies that are driving the digital economy worldwide.

News & Updates

6 Support Channels to Improve Your Customer Service

News & Updates

6 Support Channels to Improve Your Customer Service

The need to provide excellent customer experiences has indisputably never been as important as it is in today’s consumer-driven world. According to B...

By Ideas @ AppDirect / AppHelp / Jun 24, 2020

Acting on the Customer Support Organization of the Future

News & Updates

Acting on the Customer Support Organization of the Future

In our first two installments of this series, we covered how AppHelp mobilized its disaster plan to get its team working from home and the steps AppHe...

By Ideas @ AppDirect / AppHelp / May 13, 2020

App Help Remote Support Blog Series Part 2 Header

News & Updates

Supporting Customers During the Crisis and Beyond

In the first installment of this three-part series, we covered how AppHelp mobilized its disaster plan to get its team working from home and supportin...

By Ideas @ AppDirect / AppHelp / May 13, 2020

Mobilizing a Disaster Plan for Customer Support

News & Updates

Mobilizing a Disaster Plan for Customer Support

During the COVID-19 pandemic, customer service and support teams face a double set of challenges. First is adapting operations to new work-from-home m...

By Ideas @ AppDirect / AppHelp / May 13, 2020

AppDirect Business Continuity

News & Updates

AppDirect Turns to Focus on COVID-19 and Mental Health

In the weeks since COVID-19 was declared a global pandemic, we've all made adjustments, both at work and at home, to settle into our "new normal." Eve...

By Dan Saks / AppDirect / Apr 17, 2020

AppDirect Business Continuity

News & Updates

An Update on AppDirect’s Response to Coronavirus COVID-19

As the novel coronavirus, COVID-19, continues to spread and impact people around the world, the gravity of the situation we face as a global community...

By Nicolas Desmarais / AppDirect / Mar 23, 2020