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AppDirect Blog

Your source for news and views on the trends, technology, and companies that are driving the digital economy worldwide.

News & Updates

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News & Updates

Crewdle’s Videoconferencing App Joins AppDirect’s Network Catalog

AppDirect is pleased to announce the integration of Crewdle, the environmentally-friendly videoconferencing app, into its Network Catalog. Low-cost, e...

By Ideas @ AppDirect / AppDirect / Jun 18, 2021

Icons representing the different components of an ecosystem floating and connecting to an AppDirect logo

News & Updates

Ecosystems: A New Business Opportunity for System Integrators

For system integrators looking to not only advise clients but also create lasting change and capture the growing subscription commerce market - look n...

By Ideas @ AppDirect / AppDirect / Feb 16, 2021

6 Support Channels to Improve Your Customer Service

News & Updates

6 Support Channels to Improve Your Customer Service

The need to provide excellent customer experiences has indisputably never been as important as it is in today’s consumer-driven world. According to B...

By Ideas @ AppDirect / AppHelp / Jun 24, 2020

Acting on the Customer Support Organization of the Future

News & Updates

Acting on the Customer Support Organization of the Future

In our first two installments of this series, we covered how AppHelp mobilized its disaster plan to get its team working from home and the steps AppHe...

By Ideas @ AppDirect / AppHelp / May 13, 2020

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News & Updates

Supporting Customers During the Crisis and Beyond

In the first installment of this three-part series, we covered how AppHelp mobilized its disaster plan to get its team working from home and supportin...

By Ideas @ AppDirect / AppHelp / May 13, 2020

Mobilizing a Disaster Plan for Customer Support

News & Updates

Mobilizing a Disaster Plan for Customer Support

During the COVID-19 pandemic, customer service and support teams face a double set of challenges. First is adapting operations to new work-from-home m...

By Ideas @ AppDirect / AppHelp / May 13, 2020