AppDirect Blog
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News & Updates
News & Updates
6 Support Channels to Improve Your Customer Service
The need to provide excellent customer experiences has indisputably never been as important as it is in today’s consumer-driven world. According to B...By Ideas @ AppDirect / AppHelp / Jun 24, 2020
News & Updates
Acting on the Customer Support Organization of the Future
In our first two installments of this series, we covered how AppHelp mobilized its disaster plan to get its team working from home and the steps AppHe...By Ideas @ AppDirect / AppHelp / May 13, 2020
News & Updates
Supporting Customers During the Crisis and Beyond
In the first installment of this three-part series, we covered how AppHelp mobilized its disaster plan to get its team working from home and supportin...By Ideas @ AppDirect / AppHelp / May 13, 2020
News & Updates
Mobilizing a Disaster Plan for Customer Support
During the COVID-19 pandemic, customer service and support teams face a double set of challenges. First is adapting operations to new work-from-home m...By Ideas @ AppDirect / AppHelp / May 13, 2020
News & Updates
AppDirect Turns to Focus on COVID-19 and Mental Health
In the weeks since COVID-19 was declared a global pandemic, we've all made adjustments, both at work and at home, to settle into our "new normal." Eve...
News & Updates
An Update on AppDirect’s Response to Coronavirus COVID-19
As the novel coronavirus, COVID-19, continues to spread and impact people around the world, the gravity of the situation we face as a global community...By Nicolas Desmarais / AppDirect / Mar 23, 2020