AppDirect Blog

Your source for news and views on the trends, technology, and companies that are driving the cloud commerce industry worldwide.

Industry Insights

Industry Insights

News Roundup: Surviving Digital Transformation, Views on Industry 4.0, and More

Here’s a selection of recent digital economy news from around the world that we’re talking about at AppDirect. Drop ‘Plan B’: How Companies Survive D...

By Ideas @ AppDirect / AppDirect / Feb 19, 2018

Industry Insights

Four Steps to Creating High-Performing Customer Support Teams

I know this will sound old fashioned, especially in light of the incredibly helpful technology and automation we use today in the contact centers, but...

By Kam Rawal / AppHelp / Feb 15, 2018

Industry Insights

Moving Beyond the Dumb Pipe to Win the Digital Economy

Would you ever buy mobile service from Netflix or PayPal? What about eBay or Amazon? If you’re shaking your head at such a far-fetched idea, you’re in...

By Gretchen Dukowitz / AppMarket / Feb 12, 2018

Industry Insights

The Platform Economy Is Here. Here’s How to Become a Major Player

Many of today’s most successful companies share one thing in common: They have no inventory. Airbnb doesn’t own any hotels, Lyft doesn’t own any cars,...

By Dan Saks / AppDirect / Jan 15, 2018

Industry Insights

Five New Year’s Resolutions Every Customer Service Coach Should Make to Improve Team Performance and Customer Experience

In professional sports, when a team consistently loses and just can’t seem to perform well together no matter how many highly paid athletes are hired,...

By Kam Rawal / AppHelp / Jan 10, 2018

Industry Insights

The Top Four MSP Trends That Will Shape 2018

For years, managed service providers (MSPs) have heard the same cry: “adapt to cloud or die.” In 2018, the march to the scaffold will be shorter than ...

By Dan Saks / AppReseller / Jan 03, 2018