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AppDirect Blog

Your source for news and views on the trends, technology, and companies that are driving the digital economy worldwide.

Industry Insights

Digital Economy News Roundup 2

Industry Insights

News Roundup: Digital Deadlock Holding Back Transformation Efforts

Here’s a selection of recent digital economy news from around the world that we’re talking about at AppDirect. ‘Digital Deadlock’ Holding Digital Tra...

By Ideas @ AppDirect / AppDirect / Aug 10, 2018

Performance Triangle Customer Support

Industry Insights

The Performance Triangle for Customer Support: 3 KPIs You Should Always Focus On

In the world of support, we can measure literally everything. We know when people come to work, go home, and take breaks...

By Kam Rawal / AppHelp / Aug 02, 2018

Digital Economy News Roundup 2

Industry Insights

News Roundup: How to Spot a Failing Digital Transformation Project

Here’s a selection of recent digital economy news from around the world that we’re talking about at AppDirect. How to Spot a Failing Digital Transfor...

By Ideas @ AppDirect / AppDirect / Jul 30, 2018

Microsoft Csp Changes Blog

Industry Insights

Worried About the New Microsoft Direct CSP Requirements? Here’s What You Need to Do Next

Last week at its annual Inspire conference, Microsoft highlighted significant changes to its Cloud Service Provider (CSP) program—and a looming ...

By Ideas @ AppDirect / AppMarket / Jul 27, 2018

Overcoming Legacy It Blog Post

Industry Insights

Three Ways Legacy IT Is Holding Back Your Digital Transformation—and One Strategy to Fix It

Old technology can often seem a little laughable. Remember when phones had to be physically connected to the wall before you could make a call? Or whe...

By Ideas @ AppDirect / AppMarket / Jul 23, 2018

Digital Economy News Roundup 2

Industry Insights

News Roundup: Digital Transformation Success Stories

Here’s a selection of recent digital economy news from around the world that we’re talking about at AppDirect. 10 Digital Transformation Success Stor...

By Ideas @ AppDirect / AppDirect / Jul 19, 2018