AppDirect Blog

Your source for news and views on the trends, technology, and companies that are driving the cloud commerce industry worldwide.

AppHelp

Company & Culture

Interning at AppHelp as a Service Delivery Specialist

Ok, so you’ve read the job posting to be a Service Delivery Specialist Intern. Sounds like an interesting job and a cool place to work, but what in th...

By Stephanie Schenk / AppHelp / Mar 24, 2017

Strategy & Best Practices

The Importance of First Impressions: Why Wowing Your Customers the First Time Pays Off in the Long Run

They say first impressions are the most lasting. Within the first 7 seconds of meeting someone, they will have made a solid decision about your trustw...

By R. J. Stangle / AppHelp / Jan 18, 2017

Events

CES Recap: Trends, Challenges and Predictions for IoT

CES has always been at the forefront of revolutionary technology and this year marked the event's 50th anniversary. In 1969, ARPANET, a forerunner of ...

By Shannon Wenkoff / AppHelp / Jan 13, 2017

Strategy & Best Practices

10 Customer Service Skills Every Employee Needs

Excelling in customer support of any kind requires an entire toolkit of skills. Not only must service agents and technicians know the product inside o...

By Stephanie Petry / AppHelp / Dec 21, 2016

Industry Insights

Engineering the Service Economy

The Internet of Things (IoT) is making it a very exciting time to be alive. At the time of writing, we’re witnessing IoT rapidly transform the world a...

By R.J. Stangle / AppHelp / Nov 20, 2016

Company & Culture

5 Workplace Survival Tips for Developers

Being a developer isn’t easy. Of course, what snags, pitfalls, and cons there are to the trade fall very much into the #FirstWorldProblems bucket, but...

By Stephanie Petry / AppHelp / Oct 13, 2016