Services

Launch your cloud marketplace faster and delight customers with our white label help desk services.

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An end-to-end solution for your consumer and business customer segments.

AppDirect eliminates the risk of delivering white label tech support to your end users with complete solution packages that include call center resources, software, and technology and operational expertise.

Our four configurable offerings, for home and business, let you choose the right cloud-based help desk support for your customers’ needs so everyone can rest at ease.

CONSUMER TECHNICAL SUPPORT

A white-label technical support solution for all home technology.

Benefits:

  • Onboard, setup and configure IoT devices.
  • Cross-sell and up-sell additional services via expert agents.
  • Offer full-stack support regardless of manufacturer or problem.
  • Support is cost effective with a shared pool of agents.

BUSINESS CLOUD HELPDESK

Enterprise-grade support for any hardware, software or cloud IT challenge.

Benefits:

  • Deliver at Point-of-Need, Point-of-Sale or as bundles.
  • Live chat, remote login, and intelligent routing are included.
  • Offer additional services like security, backup, and recovery.
  • Low cost subscription pricing with full-scope assistance.

MARKETPLACE TECHNICAL SUPPORT

White label marketplace support that drives user engagement.

Benefits:

  • Offer first line of support to cloud services discovery and purchasing.
  • Expert agents deliver voice and online chat services.
  • Cross-sell and up-sell additional apps and support services.
  • Go to market faster and increase Gross Merchandise Value.

MICROSOFT OFFICE 365 SUPPORT SERVICES

Onboarding, activation and professional services for SMBs with Office 365.

Benefits:

  • Onboard, activate, and migrate Office 365 users.
  • Onboarding users quickly with zero downtime.
  • Expert technicians provide front line support.
  • Support for provisioning and administrative issues is on-going.

Fast track to a better customer experience and new revenues with white label IT support.

Differentiate your offerings with top-tier customer service, and grow your revenues with new premium services. Our packaged support offerings guarantee consistent, attractive margins for your business, while you build brand loyalty.

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Deliver a superior customer experience for any app or any device with a reliable cloud help desk.

Provide personalized self-help tools and 24x7 live support agents that can provide expert assistance.

Bundle additional services like security, online backup, and device protection.

Internet Security

  • Malware and fraud protection
  • Mobile device security

Online Backup

  • File Protection and versioning
  • Data encryption
  • System recovery

Scale your support services as you grow your business

Our white label support solution runs on top of our cloud commerce platform, delivering services to over 23 million users and supporting integrations with your CRM and other back-end systems.

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Everything you need to exceed your customers’ expectations of a technical support program.

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    ​Experienced Call Center Agents

    Trained experts deliver technical support services.

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    ​Multi-device Support Apps

    Quick access to self-help and remote support on any device.

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    ​Premium Support Services Portal

    eCommerce, service promotions, and account management.

  • Icons100X100 Lifecycle

    Subscriber Lifecycle Management

    Coverage from account setup to delivery, upsells and upgrades.

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    ​Analytics and Reporting

    Performance insight on support offerings and users’ experience.

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    'Peace of Mind' Product Bundles

    Premium Tech Support, Security, and Online Backup bundles.

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    Proactive Support and Maintenance

    Automated diagnostics and solutions to common problems.

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    Subscription Products and Billing Capabilities

    Sell one-time incident resolutions and full-time subscriptions.

Find out more about AppDirect White Label Support