SERVICES
Technical Support
At AppDirect, technical support is more than just a requirement to check off a list. We provide concierge-level service to maximize platform performance and give your team peace of mind.
Get SupportTimely and Proactive Support
Tools to empower & serve
Always-on support for timely issue resolution
Our global technical support team is available when you need them to resolve issues and answer questions to help ensure your platform runs at peak performance.
Partner with a team of technical experts
Get direct access to technical support experts and a dedicated engineering team who have deep knowledge of the AppDirect platform and your implementation to quickly resolve any issues with minimal disruption.
Follow-the-sun support for your platform
Our worldwide support teams are always on and available around the clock, seven days a week. For mission-critical business outcomes, the right specialist is available anytime, anywhere.
Explore the AppDirect Documentation Center.
Tailored SLAs to resolve issues fast
We offer prioritized case management to assist you with any type of technical issue. Our SLAs ensure that you get the fastest response and resolution times to maximize the platform capabilities. We have a variety of different offerings that can be tailored to best address your business needs.
Exclusive access for a premier experience
We offer concierge-level services that help ensure you are connected to the right people to solve any issues and answer your questions.
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Accelerated issue resolution >
- Multi-party troubleshooting bridge to resolve critical issues
- Prioritized case handling
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Exclusive support >
- Custom email aliases to get in touch directly and avoid wait times
- Access to support via e-mail or ticketing system
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Guidance on enhancements & releases >
- Receive recommendations for new features to use as your business evolves
- Identify improvements to the platform and facilitate development
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Single Point of Contact >
- Dedicated concierge for interactions across all support and engineering teams
- Unlimited named contacts across your organization
A true partnership to power your success
For us, technical support means more than troubleshooting. We provide proactive monitoring, knowledgebase access, and advice to help you get the most out of your platform and integrations.
Periodic support meetings
We offer monthly or weekly check-ins to discuss open items, share process updates, understand root-cause and trends for past requests, as well as preview upcoming releases.
Comprehensive role-based training
AppDirect provides technical and functional training, as well as guidelines on best practices, in a variety of formats—from virtual classrooms to on-demand how-to videos and webinars—customized for every role on your team.
Explore the AppDirect Documentation Center.
Extensive documentation
We offer knowledge bases and online documentation for any issue that may arise, from FAQs for simple questions to steps for the resolution of complex technical questions.
Direct access to Customer Success teams
We give you a direct line to experts that can optimize how you use the platform, helping you to get the highest ROI possible.
Support dashboards
AppDirect provides access to a central support dashboard that provides the latest information on the platform, including uptime reporting, issue tracking, and performance.
Deutsche Telekom
"While in the past Deutsche Telekom had invented cloud tools and solutions on our own, AppDirect stepped in and provided everything we needed to get a marketplace up and running. It was the starting point of what has become a very good relationship, and we're thrilled to have AppDirect by our side in our journey to bring cloud services/IT to life."
Companies that are succeeding with AppDirect
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Leading Technology and Advice from the Subscription Commerce Experts
Our team can help you at any stage of your digital journey, from strategy and planning, to launch, scale, and beyond.
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