Account Management Services
AppDirect offers Account Management Services exclusively to strategic Invest Partners to support Sales and MACD efforts for their existing clients.
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Dedicated to growing your business
Work with one of AppDirect's expert account managers who will serve as the primary point of contact for both you and your clients. Your account manager will be responsible for managing your relationship with AppDirect, as well as addressing any questions or concerns you or your clients may have. A dedicated point of contact serves to streamline communication and ensure that all parties involved in the partnership are satisfied. AppDirect is committed to building strong, long-lasting partnerships with you.
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Issue Resolution
We can help escalate your clients' issues directly with providers on your behalf
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New Services
Grow revenue without effort. AppDirect will take your upselling strategy and execute on it with your existing clients.
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MACD
Let us handle changes to your customers' services. We can take care of Moves, Adds, Changes, or Deletions according to your guidelines.
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Escalations
Don't spend your time on hold with providers. AppDirect can chase billing and service outages on your behalf.
Backed by the best
Having access to all of AppDirect's resources, the assigned Account Manager will be able to provide you and your clients with comprehensive support throughout the entire lifecycle of our partnership. With the support of AppDirect's engineering and professional services teams, the Account Manager can take care of complex provisioning tasks, ensuring that clients have the resources they need to be successful. Our expert project management, escalations management and Advisor support teams will be available to assist in designing, maintaining, selling and renewing the services at the core of your business.
