Provider Resource Center

Onboarding

Welcome to AppDirect! The information you provide will be used by AppDirect to guide our interactions so we can work together seamlessly and make the most of our partnership. Please see the checklist under helpful links to prepare you for the content required. Once all information has been received the team will work to finalize your onboarding and will notify you once your company has been officially onboarded.

• Onboarding Checklist
• Provider Intake Form
• 5x5 Target Profile Form
• Marketplace Profile Request Form
• Provider Product Taxonomy and Sales Matrix Form
• Register here to join the monthly State of the Union call (to access recordings, go here)
• Interested in becoming a provider partner with AppDirect? Fill out this form.

Ways to Engage with AppDirect

• Contact List
• AppDirect Advisor Sales Team
• Sales Engineering and Technical Support

Sponsorship Program

The AppDirect Provider Growth Program is dedicated to driving growth for our sponsors by consulting on best practices and planning strategic marketing initiatives to engage the AppDirect internal team and advisor community. Sponsors have the ability to create their own marketing plan based on their budget and take advantage of our extensive toolkit including merchandising, events, sales enablement, digital marketing, advisor training and more.

Not sure where to start? Schedule a call with the team so we can work together to build a marketing plan that fits your needs.

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AppDirect Provider Resources and Tools

Marketplace

How to update your Marketplace Product Page and Profile

It’s easy to create and update your information. Follow the steps below to get started. Pro tip: Review the current content by accessing the public facing AppDirect Marketplace

Step 1: Create/Update

Please complete the Marketplace Profile Request Form once you click on the link you will also find a style guide that will walk you through best practice when completing your form.

Please note that non sponsoring providers will be limited to creation of profile only. If you are interested in adding products and more visibility please see our sponsorship details on this page.

Step 2: Review

Once the Product Profile form is submitted, a ZenDesk ticket will be created and sent to you via email.

1. The Merchandising Team will review and work on the requests. All status updates, questions, or concerns will be addressed within each ZenDesk ticket
2. SLA is 5 to 10 business days and there will be an update in ZenDesk upon completion.
3. If you have any questions or need to reach the merchandise team please email product_requests@appdirect.com

Helpful Links:

• Provider Marketplace Profile and Product Builder Form
• Marketplace Style Guides
• Public Facing URL to the Marketplace for Demo Purposes

Locator

Using Locator, a self-service tool for AppDirect Technology Advisors, they can easily search for serviceable addresses by the provider. ConnectBase powers our serviceability tool. If you are partnered with ConnectBase, please ensure you are listed within our instance. If you are not partnered with ConnectBase today, please contact providerops@appdirect.com for assistance.

Broader coverage, and richer results now available in Service Locator

Service Locator, AppDirect's tool for researching available business connectivity options, now includes even more serviceability data by leveraging the APIs of ConnectBase. Access to greater serviceability data within Service Locator saves valuable time and allows you to efficiently solve customers' connectivity challenges. Using Service Locator, advisors can search virtually any commercial location in the U.S. and instantly retrieve detailed, up-to-date data on the network service providers that serve that location.

Instantly find results for Location Exchange Carriers (LECs), cable companies, and on-net and near-net fiber providers.

Features

• Identify fiber maps, fixed wireless locations, and lit buildings
  nationally for all carriers and providers at each location and in
  surrounding areas, from 250 ft to one mile
• Uncover fiber proximity to a specific address or building
• Filter specific connectivity information by provider
• View central office lookups via NPA-NXX and CLLI
• Research availability of connectivity providers by phone number or
  address via search
• Obtain weekly updates of new specifications from hundreds of
  providers
• Generate custom PDF reports for your customers
• Access the tool via single sign-on in the AppDirect Marketplace

Service Locator upgrades

• ConnectBase now powers Service Locator to find the right connectivity solution for customers
• Coverage of 5,800 connectivity providers in the U.S.
• Coverage of 122.58 million U.S. locations
• Coverage of 154.65 million international locations and 1.8 billion serviceable locations globally

If you are not partnered with ConnectBase today, please contact providerops@appdirect.com for assistance.

Process Guides

Commission Processes and Information

• Statement Template
• Org Chart & Escalation Contacts
• AppDirect W-9
• Provider-facing corporate finance contact

Provider Name Changes and Notifications

We understand that names change with our Provider Partners due to many varying factors. In the event that your company has changed names please notify providerops@appdirect.com. In your email please provide the following information:

• Is the name change due to acquisition or merger?
  • If yes, will this be a complete rebrand or will your companies be running separately?
  • Please provide the date the merger is effective.
  • Will this require an announcement to Advisors and AppDirectors?
• Does this impact the current contract between AppDirect and your company?
  • If yes, please engage your Provider Manager for new contract.
• Will this impact our contracted commission rate?
  • If yes, please send notice to providerops@appdirect.com.
• Provide Updated Logo to providerops@appdirect.com
• Channel Support changes- Please provide updated org chart to providerops@appdirect.com
• Partner Portal Changes - If consolidation of Sales IDs are required, engage with your Provider Manager.
• HQ Address updates

Contract Notices

Notices. Any notice or other communication required or permitted to be delivered to any Party under this Agreement shall be in writing and shall be deemed properly delivered, given and received (a) when delivered in person; (b) when transmitted by facsimile or via electronic mail (with confirmation of delivery in each case); (c) on the third (3rd) business day following the mailing thereof by certified or registered mail, return receipt requested; or (d) when delivered by an express courier (with written confirmation) to the Parties at the addresses set forth on the signature page hereto (or to such other address, email address, or facsimile number as such Party may have specified in a written notice given to the other Parties)

AppDirect requests written notice within 30 days of effective date for notices.

Please send all contract updates, notices & rate changes to contracts@appdirect.com with a hard copy to our corporate mailing address.

Corporate Mailing Address:

AppDirect Agent Services, Inc.,
650 California Avenue, 25th Floor,
San Francisco, CA 94108.

Authorized Signor: Phil Keenan, VP of Communication Services, phil.keenan@appdirect.com

Always include a cc of the fully executed document to contracts@appdirect.com

FAQs

View or download the FAQ PDF