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AppDirect Blog

Your source for news and views on the trends, technology, and companies that are driving the digital economy worldwide.

Predictions

Predictions 2020 blog

Industry Insights

Cloud Commerce Experts Share Digital Transformation Trends for 2020

As the pace of technology change accelerates, it's getting even harder to pin down the trends that will have an impact on the digital economy. AI, IoT...

By Ideas @ AppDirect / AppDirect / Jan 05, 2020

Customer Service Resolutions

Industry Insights

Five New Year’s Resolutions Every Customer Service Coach Should Make to Improve Team Performance and Customer Experience

In professional sports, when a team consistently loses and just can’t seem to perform well together no matter how many highly paid athletes are hired,...

By Kam Rawal / AppHelp / Jan 10, 2018

Top Msp Trends 2018

Industry Insights

The Top Four MSP Trends That Will Shape 2018

For years, managed service providers (MSPs) have heard the same cry: “adapt to cloud or die.” In 2018, the march to the scaffold will be shorter than ...

By Dan Saks / AppReseller / Jan 03, 2018

Customer Support 2020

Industry Insights

The Customer Support Experience in 2020

Get ready for video, artificial intelligence, machine learning, and more. Are you thinking about the year 2020 yet? What will the not-so-distant futu...

By Kam Rawal / AppHelp / Nov 22, 2017