AppDirect Blog
Your source for news and views on the trends, technology, and companies that are driving the digital economy worldwide.
AppHelp
Industry Insights
6 Strategies for Using Incentives to Boost SaaS Sales Performance
Most people aren’t natural-born salespeople. And even if you had an entire staff of sales savants, it’s still one of the hardest jobs out there...
Industry Insights
Four Tools Your Team Needs to Drive Customer Success
For companies in the digital economy, you know that the barriers for customers to churn are extremely low. That’s why you’re investing in ways to driv...
Industry Insights
Six Ways to Create Internal Brand Advocates Who Drive Customer Success
Traditional, consumer-oriented businesses do a good job of turning employees into brand advocates with free products, discounts, product previews, and...
Industry Insights
Four Steps to Creating High-Performing Customer Support Teams
I know this will sound old fashioned, especially in light of the incredibly helpful technology and automation we use today in the contact centers, but...
Industry Insights
It Takes an Omnichannel Approach to Successfully Sell Cloud Services and Support
An omnichannel strategy is all about creating a digital experience for customers that extends seamlessly and effortlessly across channels, whether tha...
Company & Culture
Interning at AppHelp as a Service Delivery Specialist
Ok, so you’ve read the job posting to be a Service Delivery Specialist Intern. Sounds like an interesting job and a cool place to work, but what in th...By Stephanie Schenk / AppHelp / March 23, 2017