Hero Blog Fw 006

AppDirect Blog

Your source for news and views on the trends, technology, and companies that are driving the digital economy worldwide.

Blog posts by Kam Rawal

6 Strategies for Using Incentives To Boost Saas Sales Performance

Industry Insights

6 Strategies for Using Incentives to Boost SaaS Sales Performance

Most people aren’t natural-born salespeople. And even if you had an entire staff of sales savants, it’s still one of the hardest jobs out there...

By Kam Rawal / AppHelp / Dec 04, 2018

Four Tools Drive Customer Success

Industry Insights

Four Tools Your Team Needs to Drive Customer Success

For companies in the digital economy, you know that the barriers for customers to churn are extremely low. That’s why you’re investing in ways to driv...

By Kam Rawal / AppHelp / May 31, 2018

Internal Brand Advocates Blog

Industry Insights

Six Ways to Create Internal Brand Advocates Who Drive Customer Success

Traditional, consumer-oriented businesses do a good job of turning employees into brand advocates with free products, discounts, product previews, and...

By Kam Rawal / AppHelp / Apr 02, 2018

High Performing Customer Support Team

Industry Insights

Four Steps to Creating High-Performing Customer Support Teams

I know this will sound old fashioned, especially in light of the incredibly helpful technology and automation we use today in the contact centers, but...

By Kam Rawal / AppHelp / Feb 15, 2018

Omnichannel Approach Sell Cloud Services

Industry Insights

It Takes an Omnichannel Approach to Successfully Sell Cloud Services and Support

An omnichannel strategy is all about creating a digital experience for customers that extends seamlessly and effortlessly across channels, whether tha...

By Kam Rawal / AppHelp / Oct 09, 2017