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AppDirect Blog

Your source for news and views on the trends, technology, and companies that are driving the digital economy worldwide.

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Customer Centricity Blog

Strategy & Best Practices

Customer Centricity: 4 Ways to Upgrade Your Customer Support Experience

Discover the competitive benefits of outsourcing customer support. Learn strategies to enhance support, drive customer value, and boost your brand. Gain real-world insights from a global telecom provider.

By Rebecca Muhlenkort / AppDirect / June 17, 2024

10 Ways Gen AI Helps You Work Smarter Blog

Strategy & Best Practices

10 Ways GenAI Helps You Work Smarter

Discover 10 ground-breaking ways generative AI can transform productivity and innovation across your company. From sales, HR and marketing to workflow automation and supply chain management, AI can help teams and individuals exceed objectives like never before.

By Denise Sarazin / AppDirect / May 14, 2024

AD Marketplace Revenue Blog

Industry Insights

3 Ways a Procurement Marketplace Propels Advisor Growth

Learn how internal white-label marketplaces improve customer loyalty and streamline purchasing. Discover how one advisor drives growth by earning commissions on marketplace purchases while delivering lasting customer value.

By Rebecca Muhlenkort / AppDirect / May 2, 2024

AI Intro Blog Header

News & Updates

Welcome to AppDirect AI

We’re excited to share that we’ve launched the AppDirect AI Marketplace & Creative Studio—an AI platform that simplifies and accelerates your pat...

By Ideas @ AppDirect / AppDirect / April 30, 2024

Operational Updates Blog

Strategy & Best Practices

Exploring Operational Updates, Plus Insights from President’s Club Winners

Review operational updates with Renée Bergeron, COO at AppDirect, and gain insights from President’s Club achievers Joel St. Germain and Dan Bowers.

By Ideas @ AppDirect / AppDirect / April 2, 2024

App Direct CX Solutions blog

Strategy & Best Practices

Advisors: Help Customers Navigate Today’s Tricky CX Landscape and Reap the Rewards

Customer expectations are at an all-time high, driving new growth opportunities for advisors. Expand your portfolio with CX offerings to help you increase your share of wallet and uncover new revenue streams, including UCaaS, CCaaS, and CPaaS.

By Denise Sarazin / AppDirect / March 28, 2024