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Blog posts about AppHelp/

6 Support Channels to Improve Your Customer Service

News & Updates

6 Support Channels to Improve Your Customer Service

The need to provide excellent customer experiences has indisputably never been as important as it is in today’s consumer-driven world. According to B...

By Ideas @ AppDirect / AppHelp / Jun 24, 2020

Acting on the Customer Support Organization of the Future

News & Updates

Acting on the Customer Support Organization of the Future

In our first two installments of this series, we covered how AppHelp mobilized its disaster plan to get its team working from home and the steps AppHe...

By Ideas @ AppDirect / AppHelp / May 13, 2020

App Help Remote Support Blog Series Part 2 Header

News & Updates

Supporting Customers During the Crisis and Beyond

In the first installment of this three-part series, we covered how AppHelp mobilized its disaster plan to get its team working from home and supportin...

By Ideas @ AppDirect / AppHelp / May 13, 2020

Mobilizing a Disaster Plan for Customer Support

News & Updates

Mobilizing a Disaster Plan for Customer Support

During the COVID-19 pandemic, customer service and support teams face a double set of challenges. First is adapting operations to new work-from-home m...

By Ideas @ AppDirect / AppHelp / May 13, 2020

Incentives To Boost Saas Sales Performance Blog

Industry Insights

6 Strategies for Using Incentives to Boost SaaS Sales Performance

Most people aren’t natural-born sales people. And even if you had an entire staff of sales savants, it’s still one of the hardest jobs out there...

By Kam Rawal / AppHelp / Dec 04, 2018

Performance Triangle Customer Support

Industry Insights

The Performance Triangle for Customer Support: 3 KPIs You Should Always Focus On

In the world of support, we can measure literally everything. We know when people come to work, go home, and take breaks...

By Kam Rawal / AppHelp / Aug 02, 2018