Flexible Go-to-Market
AppHelp offers the go-to-market flexibility and enablement you need to deliver support to your customers.
Branding and customer experience options
Choose from different options based on your time-to-market and customer experience objectives. With white-labeled support, have maximum flexibility in customizing your program or use AppHelp-branded to deliver a premium experience but with the fastest time-to-market.
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White-Labeled Support >
- Customizable support solutions
- Your choice of branding at customer touchpoints
- Flexible hours of operation and contact channels
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AppDirect-Branded Support >
- Pre-packaged support solutions ready to be published to your marketplace
- AppDirect branding at customer touchpoints
- Standardized hours of operation and contact channels
Merchandising options
Use the underlying AppMarket functionality to package your support services based on your business objectives. Choose to monetize offerings, discount them entirely, sell them as standalone offerings, or bundle them with other services to extend comprehensive solutions to your customers.
Speak to an expert.
Embedded support
AppHelp is integrated into your marketplace to deliver a unified support experience. Customers can access support alongside their other applications from the MyApps page.
The team behind your team
Our Channel Enablement organization empowers your sales team to sell the value-added support solutions that wrap around your specific digital services. Receive extensive training on the features and benefits of each solution and how customers can benefit most by purchasing your services, with support.