Frequently Asked Questions
Can’t find what you’re looking for? We’ve shared some of our most frequently asked questions to help you out.
What is AppSmart?
Powered by AppDirect, AppSmart is a B2B technology Marketplace and ecosystem that connects technology buyers with expert advisors to make it easier to sell, buy, and manage telecommunications, cloud, and other critical business services.
What is AppDirect?
AppDirect is a B2B commerce platform company dedicated to helping technology advisors, providers, and businesses simplify the way they buy, sell, and manage technology. Until now, AppDirect has been serving technology advisors and their customers under the AppSmart brand.
AppDirect is aligning its AppDirect and AppSmart entities under a single brand identity. This alignment is driven by significant opportunities in the provider, buyer, and advisor markets that AppDirect serves.
The alignment of brands under AppDirect will be phased in over a number of months. In January 2023, customers will start seeing changes on our Marketplace, website, and social media.
Technology advisors
What does this brand alignment mean for technology advisors?
This brand alignment gives advisors access to a more extensive, multi-category catalog of solutions that they can recommend and sell to customers, leading to the potential for revenue growth and greater diversification of revenue sources.
What’s the timing of this brand alignment?
You will start seeing changes related to this alignment on our platforms, website, and social media in January, 2023.
If I’m a current AppSmart advisor, does the brand alignment affect my commission payout and how I get paid?
There will be no changes in how your commissions are paid as a result of this brand alignment
How can I sign up to become an advisor?
Sign up by completing this form and a team member will contact you.
What resources are available to technology advisors?
The Marketplace brings tools, training, and resources together in one place. Within the Marketplace you can also industry’s most robust technology services catalog, with more than 600 of the world’s top providers, giving you direct and easy access to virtually any technology solution your customer needs.
If you are a current advisor and you haven’t already, follow these steps to sign in to the Marketplace:
Step 1: Attend an Advisor Onboarding Session
Step 2: You will receive an activation email from the Marketplace. This automated email will enable you to establish your username and password.
Step 3: Sign in to the Marketplace. If you need help, please reach out to your Channel Sales Manager to schedule an onboarding and training.
Business customers
What is AppSmart?
AppSmart is AppDirect’s B2B technology marketplace and ecosystem that connects business customers (or technology buyers) with expert advisors to make it easier to sell, buy, and manage telecommunications, cloud, and other critical business services.
AppSmart serves a large network of technology advisors that are backed by a team of cloud success specialists. AppSmart offers leading cloud applications with outstanding support, the best connectivity, voice, and energy/IoT solutions, plus unbiased advice to help advisors quickly find the best technology for their B2B customers.
Do I have to pay a fee to purchase services through the Marketplace?
No. You do not need to pay a fee to purchase services through our Marketplace.
As a business, can I buy directly from the Marketplace?
As a business customer, you can purchase services directly from the Marketplace, however we recommend that you work with one of our experienced technology advisors. Your technology advisor will work with you to assess your needs, evaluate your options, and complete your purchase.
What do I need to do to start shopping on the Marketplace?
Let us know more about your needs by completing this form and we will have one of our technology advisors contact you.
How do I find a technology advisor?
Let us know more about your needs by completing this form and we will have one of our advisors contact you.
Once I submit a "Find an Advisor" request, when will I be contacted?
We will reach out to you within one business day of your inquiry.
Do I have to pay a fee to the technology advisor?
No, your technology advisor is compensated by us directly.
Who do I contact if I have a problem with my technology advisor?
You can call 833-427-7762 to speak with a team member.
How do I know which types of services I need for my business?
Your technology advisor will work directly with you to determine your business needs.
Which types of technology services are available?
With over 1,000 solutions from 600 providers from connectivity to cloud, our catalog gives you the flexibility to seamlessly add new technology to your portfolio. Find, buy and manage the leading solutions across cloud software, infrastructure, connectivity, wireless/mobility, managed services, devices, even energy, all available from the Marketplace.
Which types of businesses do we serve?
Technology advisors work with businesses in all fields including, but not limited to Fortune 5000 companies and SMBs in retail, healthcare, hospitality, manufacturing, banking, television and movie production; as well as non-profits, universities, and more.
We have offices across the country with technology advisors located nationwide. ITCloud.ca, one of Canada’s preeminent cloud technology providers, is also an AppDirect company. Your technology advisor can help you create a service plan for your worldwide offices.
Technology providers
How do I sign up as a technology provider?
Sign up by completing this form and a team member will contact you
Who can I contact if I have a question about the process?
You can call 833-427-7762 to speak with a team member.