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AppDirect Blog

Your source for news and views on the trends, technology, and companies that are driving the digital economy worldwide.

covid 19

Acting on the Customer Support Organization of the Future

News & Updates

Acting on the Customer Support Organization of the Future

In our first two installments of this series, we covered how AppHelp mobilized its disaster plan to get its team working from home and the steps AppHe...

By Ideas @ AppDirect / AppHelp / May 13, 2020

App Help Remote Support Blog Series Part 2 Header

News & Updates

Supporting Customers During the Crisis and Beyond

In the first installment of this three-part series, we covered how AppHelp mobilized its disaster plan to get its team working from home and supportin...

By Ideas @ AppDirect / AppHelp / May 13, 2020

Mobilizing a Disaster Plan for Customer Support

News & Updates

Mobilizing a Disaster Plan for Customer Support

During the COVID-19 pandemic, customer service and support teams face a double set of challenges. First is adapting operations to new work-from-home m...

By Ideas @ AppDirect / AppHelp / May 13, 2020

Three Steps to Take Control of Digital Transformation in the New Normal

Strategy & Best Practices

Three Steps to Take Control of Digital Transformation in the “New Normal”

In the wake of the COVID-19 pandemic, a deep rift has split the business world in two. On one side, you have organizations that have made steady inves...

By Joshua Schnoll / AppDirect / Apr 23, 2020

Vodafone Shares a Blueprint for How Providers Can Help Business Customers Fight Disruption

Customer & Partner Success

Vodafone Shares a Blueprint for How Providers Can Help Business Customers Fight Disruption

As the COVID-19 pandemic has swept across the globe, telecom providers have gone above and beyond to help ensure that vital communication networks and...

By Ideas @ AppDirect / AppDirect / Apr 23, 2020

AppDirect Business Continuity

News & Updates

AppDirect Turns to Focus on COVID-19 and Mental Health

In the weeks since COVID-19 was declared a global pandemic, we've all made adjustments, both at work and at home, to settle into our "new normal." Eve...

By Dan Saks / AppDirect / Apr 17, 2020