AppDirect Blog
Your source for news and views on the trends, technology, and companies that are driving the digital economy worldwide.
covid 19
News & Updates
Acting on the Customer Support Organization of the Future
In our first two installments of this series, we covered how AppHelp mobilized its disaster plan to get its team working from home and the steps AppHe...By Ideas @ AppDirect / AppHelp / May 13, 2020
News & Updates
Supporting Customers During the Crisis and Beyond
In the first installment of this three-part series, we covered how AppHelp mobilized its disaster plan to get its team working from home and supportin...By Ideas @ AppDirect / AppHelp / May 13, 2020
News & Updates
Mobilizing a Disaster Plan for Customer Support
During the COVID-19 pandemic, customer service and support teams face a double set of challenges. First is adapting operations to new work-from-home m...By Ideas @ AppDirect / AppHelp / May 13, 2020
Strategy & Best Practices
Three Steps to Take Control of Digital Transformation in the “New Normal”
In the wake of the COVID-19 pandemic, a deep rift has split the business world in two. On one side, you have organizations that have made steady inves...By Joshua Schnoll / AppDirect / April 23, 2020
Customer & Partner Success
Vodafone Shares a Blueprint for How Providers Can Help Business Customers Fight Disruption
As the COVID-19 pandemic has swept across the globe, telecom providers have gone above and beyond to help ensure that vital communication networks and...By Ideas @ AppDirect / AppDirect / April 23, 2020
