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Your source for news and views on the trends, technology, and companies that are driving the digital economy worldwide.

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Clevertouch Blog Post

Strategy & Best Practices

When Software and Hardware Equal Digital Transformation Success

By now, digital transformation has been around long enough that it has gone from concept to actionable business strategy. With this maturity, business...

By Ideas @ AppDirect / AppDevices / Jul 24, 2018

Customer Support 2020

Industry Insights

The Customer Support Experience in 2020

Get ready for video, artificial intelligence, machine learning, and more. Are you thinking about the year 2020 yet? What will the not-so-distant futu...

By Kam Rawal / AppHelp / Nov 22, 2017

Omnichannel Approach Sell Cloud Services

Industry Insights

It Takes an Omnichannel Approach to Successfully Sell Cloud Services and Support

An omnichannel strategy is all about creating a digital experience for customers that extends seamlessly and effortlessly across channels, whether tha...

By Kam Rawal / AppHelp / Oct 09, 2017

Software Landscape Blog Post

Industry Insights

3 Ways the Software Landscape is Changing—and What SaaS Companies Can Do to Respond

Over the past few decades, the software industry has experienced change at a faster rate than during any other time. For companies in the software bus...

By Nick Gilbert / AppReseller / Sep 11, 2017

Blog Connectedhome

Industry Insights

Why Consumers Are Not Embracing the Smart Home

The Smart Home industry has been buzzing with potential these past few years with many analysts giving the industry a valuation of in the hundreds of ...

By James MacTavish / AppDevices / Feb 27, 2017

Blog Iot Agenda

Industry Insights

Six Steps Towards Digital Transformation with IoT

"Most established companies have digital assets, whether that’s downloadable software, cloud services or information stored in databases. However, man...

By James MacTavish / AppDevices / Nov 13, 2016