The rising complexity of interconnected technology environments in the multi-vendor landscape is a tough challenge for tech support teams.
Forrester r...
By Patrick / AppHelp / November 3, 2014
More than half of knowledge management programs fail.
A decade ago, failure rates were as high as 80 percent . This idea of acquiring and retaining ex...
By Patrick / AppHelp / October 16, 2014
With so many tech products in today’s homes that are increasingly interconnected —and not just in geek households- consumers are facing a whole new se...
By Patrick / / August 5, 2014
