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AppDirect Blog

Your source for news and views on the trends, technology, and companies that are driving the digital economy worldwide.

Blog posts by R. J. Stangle

First Impressions

Strategy & Best Practices

The Importance of First Impressions: Why Wowing Your Customers the First Time Pays Off in the Long Run

They say first impressions are the most lasting. Within the first 7 seconds of meeting someone, they will have made a solid decision about your trustw...

By R. J. Stangle / AppHelp / January 17, 2017

Cloud Reseller Guide

News & Updates

The Cloud Reseller’s Guide to Office 365 & G Suite

Change is occurring at a phenomenal pace in the telecommunications industry. While revenue from core services such as voice, messaging and data slows,...

By R. J. Stangle / AppHelp / August 21, 2016

Blog Chat

News & Updates

The Role of Chatbots in Tech Support

UBER started as a simple idea. Press a button and a car comes to pick you up...

By R. J. Stangle / AppHelp / July 18, 2016

Blog Augumentedreality

News & Updates

Technical Support in an Augmented Reality World

Technology is evolving at an incredible pace. Just take a look at this 1991 RadioShack ad in which every piece of featured technology can now be repla...

By R. J. Stangle / AppHelp / June 20, 2016

Blog Smb

News & Updates

Cloud and Cash Flow: How Cloud is Changing the Profit Game for SMBs

Two of the top ten IT challenges facing SMBs today are; budget constraints and app and data integration, according to SMB IT Market Research and Indus...

By R. J. Stangle / AppHelp / June 12, 2016

Blog Churn

News & Updates

5 Tips for Reducing Churn with Excellent Customer Support

In today’s subscription-based economy, service providers are focusing more than ever on minimizing churn rates and increasing adoption of their produc...

By R. J. Stangle / AppHelp / April 11, 2016