AppDirect Blog

Your source for news and views on the trends, technology, and companies that are driving the cloud commerce industry worldwide.

Blog articles by R. J. Stangle

Strategy & Best Practices

The Importance of First Impressions: Why Wowing Your Customers the First Time Pays Off in the Long Run

They say first impressions are the most lasting. Within the first 7 seconds of meeting someone, they will have made a solid decision about your trustw...

By R. J. Stangle / AppHelp / Jan 18, 2017

News & Updates

The Cloud Reseller’s Guide to Office 365 & G Suite

Change is occurring at a phenomenal pace in the telecommunications industry.  While revenue from core services such as voice, messaging and data slows...

By R. J. Stangle / AppHelp / Aug 22, 2016

News & Updates

The Role of Chatbots in Tech Support

UBER started as a simple idea. Press a button and a car comes to pick you up...

By R. J. Stangle / AppHelp / Jul 19, 2016

News & Updates

Technical Support in an Augmented Reality World

Technology is evolving at an incredible pace. Just take a look at this 1991 RadioShack ad in which every piece of featured technology can now be repla...

By R. J. Stangle / AppHelp / Jun 21, 2016

News & Updates

Cloud and Cash Flow: How Cloud is Changing the Profit Game for SMBs

Two of the top ten IT challenges facing SMBs today are; budget constraints and app and data integration, according to SMB IT Market Research and Indus...

By R. J. Stangle / AppHelp / Jun 13, 2016

News & Updates

5 Tips for Reducing Churn with Excellent Customer Support

In today’s subscription-based economy, service providers are focusing more than ever on minimizing churn rates and increasing adoption of their produc...

By R. J. Stangle / AppHelp / Apr 12, 2016