Premier Customer Experience

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Omni-channel support

Offer support where your customers need it—through chat, via email, or over the phone. Deliver the omni-channel support experience your customers expect, no matter where they access their services.

The right agent for the right call

Each AppHelp agent specializes in a specific solution in order to deliver the best possible experience. For each solution, only agents with the right combination of soft skills and technical knowledge are selected to deliver support.

Learn more about AppHelp by speaking to an expert.

Consolidated agent knowledge bases

AppHelp agents have access to knowledge bases combining our own proprietary research and content from third-party vendors so customers get the right answer the first time.

Certified SMEs

AppHelp agents are backed by the knowledge of certified subject matter experts in Office 365, G Suite, and other cloud applications.

Optimized for remote support

AppHelp agents have access to remote takeover capabilities to solve technical issues from anywhere. Combined with automation tools, they are equipped to identify and resolve the root cause of your customers’ problem in no time.