Selling Premium Technical Support to Your Consumer Customers: A Best Practices Guide

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Today, even the most technology-adept consumers sometimes need help getting the Internet of Things (IoT) in their lives to work, whether that’s computer hardware and software, smart TVs, smart appliances, security sensors, gaming devices, mobile devices, peripherals, wearables, and more.

As consumers look to adopt IoT, smart home devices, and other connected technology, service providers are ideally positioned to help consumers interconnect their lives and deliver the support consumers need to keep it all working together.

This white paper will explore the key elements to successfully sell premium technical support services and improve customer satisfaction and loyalty.

Learn strategies for incorporating support into your go to market plan, including :

  • Creating value added bundles
  • Leveraging your customer-facing teams
  • Building robust training programs
  • Working with third party providers