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UNDERSTAND THE GROWING CONNECTED-CONSUMER OPPORTUNITY

Today, even the most technology-adept consumers sometimes need help getting the Internet of Things (IoT) in their lives to work, whether that’s computer hardware and software, smart TVs, smart appliances, security sensors, gaming devices, mobile devices, peripherals, wearables, and more.

As consumers look to adopt IoT, smart home devices, and other connected technology, service providers are ideally positioned to help consumers interconnect their lives and deliver the support consumers need to keep it all working together.

This white paper will explore the key elements to successfully sell premium technical support services and improve customer satisfaction and loyalty.

Learn strategies for incorporating support into your go to market plan, including :

Creating value added bundles
Leveraging your customer-facing teams
Building robust training programs
Working with third party providers

WHITE PAPER

Selling Premium Technical Support to Your Consumer Customers: A Best Practices Guide