The SaaS Customer Experience Handbook

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Building Teams, Processes, and Strategies for Successful, Sustainable Customers

Long given lip service by executives, the customer experience is finally getting its due as a critical business differentiator. So much so, in fact, that 68 percent of senior leaders now say that customer experience management is their number one strategic priority.

For companies that want to deliver a superior customer experience, however, knowing where to start can be difficult. This eBook offers a range of best practices, strategies, and advice to help you deploy and scale a customer experience that sets your company apart. These include:

  • Tools that agents need to deliver great customer service
  • Strategies to find the right talent and set sales incentive structures
  • Processes to manage performance effectively
  • Tactics to reduce customer churn
  • And much more