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Special Report: Barriers to Digital Transformation

PART 3 - MANAGEMENT

Giving businesses the tools they need to be successful, long after the sale.

For the vast majority of products, once the sale is made the deal is more or less done. A car salesperson doesn’t worry whether car buyers will actually turn the key and start their new vehicles. 

Cloud services are different. A SaaS sale sets off a long chain of events, from activation and onboarding to renewal, that presents the danger of customer churn and dissatisfaction at every turn along the way. User management, centralized billing, single sign on, provisioning and de-provisioning, and more—these are the types of capabilities that small to medium-sized businesses (SMBs) need to maximize their SaaS products. 

Download Part 3 in AppDirect’s “Special Report: Barriers to Digital Transformation” series to learn more about the challenges surrounding management and how to overcome them.