Think Tech Support for the PC is on its Way Out? Think Again.

Written by Shannon Wenkoff on Sep 28, 2015

Tablets, Smartphones and Talking Barbies…Oh My!

Speculation that the PC is on its way out has been fueled by declines in sales and production numbers.

The last few years saw millions of people adopt smart thermostats, Smart TVs and other entertainment devices like Amazon’s Fire Stick and Google’s Chromecast. 2015 will see the addition of new connected devices increase at an even faster pace. Everything from internet-connected BarbiesFlower Pots and 9v batteries (to name a few) will make their way into the smart home.

I have often heard people refer to this dynamic shift towards new devices as the beginning of the end for the personal computer.

If I look at my own home, my 5 year old daughter can turn on a tablet and open a YouTube video without any help. But she would be left scratching her head if I asked her to navigate a PC with a mouse.

These trends bring up the inevitable question:

How long will we need to be supporting PCs? Won’t they all be replaced by smartphones, tablets and wearables?

The PC remains the central computing hub in homes and offices

The computing needs of the connected home and office are only increasing.

The PC remains the go-to device for most work-related tasks. When it comes to spreadsheets, word processing and graphics-intense programs like Photoshop, nothing beats a PC with a keyboard, mouse and a couple of 24-inch monitors.

With the computing demands of the next generation of peripherals and UI devices like Facebook’s Oculus or Sony Morpheus, PCs will be even more important. These devices require way more processing power than today’s tablets or smartphones can deliver.

Until hardware manufacturers can provide a more productive computing experience for end-users, the PC will remain the central computing hub at home and in the office.

It’s not a choice between supporting new devices or supporting PCs; it’s supporting both

While preparing to support new connected devices is business-critical, that doesn’t mean you should forget about supporting the PC.

2014 saw more than 315 million new PCs soldOffice 365 is Microsoft’s fastest-growing product ever and Windows 10 has already been installed on more than 75 million machines.

The PC isn’t being forced to make room for smartphones and other computing devices in a limited market space. Instead what we see is the size of the market expanding to make room for new devices AND more PCs.

When it comes to supporting technology, remaining cutting edge requires you to not only be prepared for the new tech on the block, but also to be able to support older technology that requires more and more support as it ages.

There may come a time when a PC is seen as a relic and placed next to the record player or VCR in the basement – but that isn’t going to happen any time soon.

How important is the PC in your life? Do you think the PC will ever become obsolete?