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Farewell Reveal

By R. J. Stangle / Jun 19, 2015

Nothing is built on stone; all is built on sand, but we must build as if the sand were stone.
– Jorge Luis Borges

We recently ended the Reveal service that we first launched as a private beta just under 2 years ago.

While sad to say goodbye to this award-winning product, we are proud of the great community of users we developed, the technology innovations we delivered, and the amazing learning we achieved on the subject of knowledge management. While Reveal may be going away, expect that our Premium Technical Support and SupportKit products will one day incorporate components or learning from Reveal.

(Watch our Award-Winning Reveal Demo at the Technology Services Industry Association (TSIA) Vision Awards – May 2014)

Reveal represents so much of what is great about Radialpoint. It represents our culture of innovation and willingness to challenge the status quo. It represents our culture of learning and willingness to say no to things sometimes, even when the easier path is to say yes. Most of all, it represents the incredible talent of our people and their willingness – no, eagerness – to climb the tallest of peaks.

Reveal is what AppHelp has been about for the past 18 years: innovation and learning. Along the way I am proud to say that we have seen more success than failure, with each success having clear roots in a previous failure.

A HISTORY OF REINVENTION

In 1999, based on the work of some of the most talented cryptographers on the planet, we launched our first product ever, Freedom. This was back when we were known as Zero-Knowledge Systems and focused on the problem of online privacy for consumers.

At the end of 2001, Freedom was shut down. But much of the incredible work and learning behind the Freedom Network and other privacy technologies we worked on has lived on – from our pioneering anonymous networking technology that was open sourced and contributed to the Tor network, to Microsoft’s acquisition of Credentica (previously Zero-Knowledge acquired patents and people), to the recent launch of Blockstream by several former Zero-Knowledgers.

In early 2002, we launched our first internet security product with HP, which was built leveraging Freedom’s client software. We ultimately focused on the ISP market, partnering with leading global brands such as AT&T, Verizon, Bell Canada, Rogers, Telus, Videotron and Virgin Media, and delivered internet security to over 20 million broadband subscribers. This success was built squarely on our learning, achievements and failures with Freedom.

In 2004, in order to focus on our growth in internet security, we spun out an enterprise privacy business called Synomos. Synomos was shut down in late 2005.

In 2005, we launched our Managed Services Delivery Platform (MSDP), rebranded the company as Radialpoint, and expanded into the VAS (Valued Added Services) Management business. Our investments in MSDP propelled our growth to new heights, and in 2008, Radialpoint was ranked one of the fastest growing technology companies in Canada and we raised $98m in private equity from TA Associates of Boston.

In order to accelerate new product development, we acquired HiWired and their Premium Support platform at the end of 2008, and in 2009 we acquired Casero and their cloud backup service. Both of these products, together with our internet security products and MSDP, have now all been integrated and are marketed as our flagship PTS offering.

And so while we say farewell to Reveal today, we know that it is far from goodbye. If you keep your eyes open you may just see parts of Reveal show up within PTS, SupportKit (our most recently launched product!), or something completely new down the road!

Here is to another 18 years of innovation, failures, creative destruction and successes like Reveal!