AppDirect Blog

Your source for news and views on the trends, technology, and companies that are driving the cloud commerce industry worldwide.

AppDirect Blog

Industry Insights

News Roundup: Surviving Digital Transformation, Views on Industry 4.0, and More

Here’s a selection of recent digital economy news from around the world that we’re talking about at AppDirect. Drop ‘Plan B’: How Companies Survive D...

By Ideas @ AppDirect / AppDirect / Feb 19, 2018

Industry Insights

Four Steps to Creating High-Performing Customer Support Teams

I know this will sound old fashioned, especially in light of the incredibly helpful technology and automation we use today in the contact centers, but...

By Kam Rawal / AppHelp / Feb 15, 2018

Industry Insights

Moving Beyond the Dumb Pipe to Win the Digital Economy

Would you ever buy mobile service from Netflix or PayPal? What about eBay or Amazon? If you’re shaking your head at such a far-fetched idea, you’re in...

By Gretchen Dukowitz / AppMarket / Feb 12, 2018

News & Updates

Canadian Prime Minister Justin Trudeau Visits AppDirect, Talks Growth and Innovation

One of my favorite parts of my job is to welcome visitors to AppDirect’s headquarters in San Francisco and give them a tour. It’s gratifying to not on...

By Dan Saks / AppDirect / Feb 09, 2018

Strategy & Best Practices

Companies Are Ready to Spend Big on G Suite. These Best Practices Can Help You Win Their Business.

Late last year, Spiceworks released a study that shows organizations are getting ready to go on a technology spending spree. IT budgets are going up i...

By Ideas @ AppDirect / AppMarket / Feb 07, 2018

Industry Insights

The Platform Economy Is Here. Here’s How to Become a Major Player

Many of today’s most successful companies share one thing in common: They have no inventory. Airbnb doesn’t own any hotels, Lyft doesn’t own any cars,...

By Dan Saks / AppDirect / Jan 15, 2018